Support
Questions, answered
Orders, delivery, returns and choosing the right product. If the answer is not here, message us and we will get to it.
How long does delivery take?
Orders are picked, packed and handed to the courier within 24 hours of being placed, excluding weekends and public holidays.
Once the courier has collected it, delivery takes a further 1 to 3 business days.
Can I collect my order?
Yes. Collections are from our premises in Sandton.
Monday to Friday, 9am to 4pm. Saturday, 9am to 12pm. Public holidays by appointment only.
Unit 20 Olympia Gardens, 23 Olympia Street, Sandton, Johannesburg, 2090
+27 69 688 6918
info@detailersa.com
How do I track my order?
Sign in to your account. Every order shows its full details there, along with preparation and shipping updates as they happen.
Can I return my order?
You have 3 days from receiving an item to request a return.
The item has to come back in the condition you received it: unused, with tags, and in its original packaging. Keep your receipt or proof of purchase.
To start a return, email info@detailersa.com. If it is accepted we will send you a return shipping label and tell you where to send the package. Items sent back without requesting a return first cannot be accepted.
What do you stock?
Everything for exterior and interior work: machine polishers, polishing pads, shampoos, waxes, sealants, surface cleaners, drying towels, detailing brushes and more.
Are your products suitable for beginners as well as professionals?
Both. The range runs from professional grade machines and compounds through to products that are straightforward to get right on a first attempt.
If you are not sure where to start, ask us.
Do you stock products for specific jobs?
Yes. Tyre dressings, dashboard cleaners, glass cleaners and surface protectants are all stocked, so every part of the vehicle is covered inside and out.
My order has not arrived after 7 days. What now?
Email info@detailersa.com with your order number and we will trace it with the courier.
Which payment methods do you accept?
Credit and debit cards, EFT, and the major online payment options.
Your billing address has to match the address on your card statement, or the payment will be declined.
Do you ship internationally?
We ship within South Africa. For anything outside the country, contact us first and we will tell you what is possible.
How do I know which product is right for my car?
Tell us what you are working on and what you want to achieve, and we will point you at the right products. Email info@detailersa.com or message us on WhatsApp.
How do I hear about new products and promotions?
Join the newsletter for new arrivals, promotions and detailing tips. We also post to social media.