Orders are processed and shipped within 24 hours from the time an order is placed (excludes weekends and holidays). Processing an order involves picking, packing, and getting the order ready for shipment. Once the order is picked up by the courier, it is considered 'shipped'. Once an order is shipped, it can take an additional 1-3 business days(excludes weekends and holidays) for delivery.

Yes, you can collect your order at our premises.

OPERATING HOURS
Monday to Friday: 9am – 4pm

Public holidays and weekends by appointment only.

Unit 20 Olympia Gardens, 23 Olympia Street, Sandton, JHB, South Africa, 2090
27 69 688 6918
info@detailersa.com

Once you place your order online, you will be able to see the details of the purchase, follow its preparation, and see shipping updates in the My Account area.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@detailersa.com. Please note that returns will need to be sent to the following address: 

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

RETURN POLICY

You can always contact us for any return question at info@detailersa.com.

At Detailer South Africa, we specialize in a comprehensive range of car detailing products, including machine polishers, polishing pads, car shampoos, waxes, sealants, surface cleaners, drying towels, detailing brushes, and more. Whether you're looking for exterior or interior car care, we have you covered!

Absolutely! Our products cater to both professional detailers and car enthusiasts of all experience levels. From high-grade tools for advanced detailers to easy-to-use items for beginners, you'll find what you need for a quality detailing experience.

Yes, we have products to meet specific detailing needs, such as tire polishes, dashboard cleaners, glass cleaners, and surface protectants. Our range includes everything needed to care for every part of your vehicle, inside and out.

If your order hasn't arrived within 7 days of placing it, please contact us at info@detailersa.com and we'll be happy to investigate.

Detailer South Africa accepts all major payment methods, including credit and debit cards, EFT, and popular online payment options for a secure and convenient checkout experience.

Please note that your billing address must match the address on your credit card statement.

At this time, Detailer South Africa primarily serves customers within South Africa. However, if you're interested in international shipping, please contact our customer service team for assistance with any special arrangements.

If you're unsure which product is best for your car's specific needs, feel free to reach out to our customer support team. We’re here to help you choose the perfect products for your detailing goals

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